Frequently asked questions
Answers to the most common questions about Álogo, shipping, returns and products.
What is Álogo and what does it sell?
Álogo is a specialist equestrian and horse riding store, with online sales and a physical shop in Zaragoza (Spain). We sell equipment for the rider and the horse: riding clothing, boots, helmets, protection, saddles, bridles, rugs, horse care products and accessories, from the best international brands.
Do you have a physical shop?
Yes. You can visit us at Camino de Pinseque 147-A, 50190 Zaragoza (Spain). Opening hours: Monday to Friday 10:00-14:00 and 17:00-20:00, and Saturdays 10:00-14:00.
Which brands do you carry?
We are an official retailer of brands such as Cavalleria Toscana, Equiline, Kingsland, Anky, HV Polo, Vestrum, QHP, BR, Ariat, Flex-on, Roeckl, Premiere and Imperial Riding, among others. All products are 100% genuine.
How long does shipping take and how much does it cost?
We ship to Spain (24-72 working hours), Europe and the rest of the world. Shipping is free on orders over 100 € to mainland Spain. During checkout you will see the exact cost for your country.
Can I return a product?
Yes. You have 20 days from receiving your order to return it, unused and in its original packaging. Send it to Tienda Hípica Álogo, Camino de Pinseque 147-A, 50190 Zaragoza (Spain). As soon as we receive it and confirm it is in perfect condition, we will refund the amount using the same payment method you used.
Can I exchange a size or product?
Yes, and it is very easy. Let us know, pack the product you want to exchange and we will send you the one you choose; when the courier delivers the new parcel, they will collect the one you are returning at the same time, with no trips needed.
Which payment methods do you accept?
You can pay by credit or debit card, with PayPal or by bank transfer. Card payments are processed securely through our bank gateway.
Are the products genuine?
Yes, 100% of our products are genuine. We source them directly from the official brands we work with as an authorised retailer.
How do I choose the right size?
Each product page shows the brand size information. If in doubt, email us or contact us on WhatsApp and we will help you get the right size.
Can I collect my order in store?
Yes. At checkout you can choose to collect your order at our Zaragoza shop, with no shipping cost. We let you know when your order is ready.
How do I contact customer service?
You can email us at [email protected], call us on +34 607 589 564 or contact us on WhatsApp. We assist in Spanish, English and French during shop hours.